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Our Policies

Privacy Policy

1. Introduction

CĀYAL respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect various types of information when you interact with our services, including:

  • Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and address.

  • Non-Personal Information: Information that cannot be used to identify you, such as browsing history, device information, and cookies (more on this below).

3. How We Collect Information

We may collect information in the following ways:

  • When you provide information voluntarily, such as when you register for an account, fill out a form, or contact us.

  • Automatically through your use of our website or services, including cookies and similar technologies.

4. Use of Information

We use your information for the following purposes:

  • To provide and improve our services.

  • To personalize your experience.

  • To respond to your requests or inquiries.

  • To send you relevant communications.

  • To monitor and analyze usage patterns.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to collect information about your browsing activity. You can set your browser to refuse cookies or notify you when they are being used.

6. Sharing of Information

We may share your information with third parties in the following circumstances:

  • With service providers who help us operate and improve our services.

  • To comply with legal obligations, such as responding to court orders or government requests.

  • In connection with a merger, sale, or acquisition of all or part of our company.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please reach out to us

Terms and Conditions

Welcome to CĀYAL ("www.cāyal.com"). These terms and conditions ("Terms") govern your use of our Website. By using our Website, you agree to be bound by these Terms.   

1. Website Use

You agree to use our Website only for lawful purposes. You shall not engage in any activity that violates any applicable law or regulation, including but not limited to copyright or trademark infringement.

2. Privacy Policy

Your use of this Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

3. Intellectual Property

All content on this Website, including text, images, logos, and other materials, is protected by copyright, trademark, and other intellectual property laws. You may not use, modify, or distribute any of our content without our written consent.

4. User-Generated Content

If the Website allows users to post content, you agree not to post any content that is defamatory, obscene, or violates any third-party rights. We have the right to remove any user-generated content that violates these Terms.

5. Termination

We reserve the right to terminate or suspend your access to our Website at any time without notice for any violation of these Terms.

6. Limitation of Liability

We are not responsible for any direct, indirect, incidental, or consequential damages that may result from your use of our Website. Your use of the Website is at your own risk.

7. Links to Third-Party Websites

Our Website may contain links to third-party websites. These links are provided for your convenience. We do not endorse or control these websites and are not responsible for their content or activities.

8. Changes to Terms and Website

We may change these Terms at any time without notice. Please check these Terms regularly. We also reserve the right to modify or discontinue any aspect of the Website at any time.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Chennai.

10. Contact Information

If you have any questions or concerns about these Terms, please reach out to us

Shipping Policy

1. Shipping Zones and Destinations

We offer shipping within India and Worldwide. Our shipping service covers most areas in India, but some remote locations may have limited delivery options.

2. Shipping Times

We aim to process and ship your order within 14 business days from the date of order confirmation. Actual delivery times may vary depending on your location and the shipping method chosen.

3. Shipping Costs

We provide complimentary shipping within India. For shipping sarees outside India, additional fees will apply, determined by the weight and dimensions of your order, along with the destination.

4. Shipping Methods

We collaborate with dependable carriers to guarantee secure and punctual deliveries. To facilitate a seamless and efficient delivery process, we kindly ask that you provide your complete address, including the zip code and phone number when placing your order.

We request your assistance in ensuring that you or someone you trust is present at the designated delivery address to accept the package upon notification of the scheduled delivery. Please be aware that we cannot assume responsibility for parcels left at doorsteps or outside the delivery address due to the absence of a trusted individual to receive them.

5. Tracking Orders

Once your order is shipped you will receive a confirmation by email with the tracking

details. You can use this tracking number to monitor the status and estimated delivery date of your order.

6. Delivery Times

The estimated delivery times will depend on the destination and other factors. Please note that delivery times may be impacted by factors beyond our control, such as adverse weather conditions and holidays.

7. International Shipping

Depending on the destination country, our carrier may be required to obtain customs clearance for your goods before final delivery. Any supplementary taxes, import duties, or customs fees imposed by the importing country will be the responsibility of the customer. The customer is obligated to reimburse the carrier for any such charges incurred by the carrier on their behalf.

8. Delivery Issues

​All our products undergo thorough quality check and is delivered in secure packaging. If you happen to observe any signs of tampering or damage to the package, we kindly request that you do not accept the delivery. Should you choose to accept a package that is compromised in any way, it will be presumed that the product was received in an acceptable condition.

9. Shipping Policy Changes

We may update our shipping policy from time to time. Any changes will be reflected on this page.

10. Contact Information

If you have any questions or concerns about our shipping policy, please reach out to us

Returns, Exchanges and Refunds

1. Returns and Exchanges

All products are pre-checked for quality and defects before they are shipped. In the unlikely circumstance that you want to initiate a product exchange, please refer to the following guidelines.

2. Eligibility

  • Incase of any exchange, the customer is requested to inform us about the same within 48 hours of delivery with photographic proof from the time of unboxing. We accept the exchange within 7 days of the registered request and hold the right to not accept the products incase received in a damaged condition or after the given time. The decision to accept returns rests solely with the Cāyal

  • To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Items that do not meet these criteria will not be eligible for return or exchange.

  • We will not be responsible for the loss of products sent by you and will not accept the products incase the outer packaging is damaged or the seal is broken.

  • The colors you observe on your device may differ due to various factors. We are unable to accommodate exchanges based on color variation issues. Additionally, we cannot assure the availability of the same product in your preferred color. Any exchange would be subject to product availability.

  • Exchange and return are not applicable on International orders.

  • Refunds are provided only in the form of store credit, which will remain valid for 180 days from the date of issuance excluding any shipping costs.

  • Artistic irregularities are inherent to the creative and often handcrafted nature of many products, and as such, they do not meet the criteria for initiating a product exchange. These irregularities are typically a result of the unique and artisanal processes involved in crafting the item, which may lead to variations in color, texture, or design. These distinctions, rather than being viewed as defects, are often celebrated as part of the product's character and charm. It is essential for customers to understand that such irregularities are not a valid basis for requesting an exchange, as they are considered a natural and distinctive aspect of the product's craftsmanship. When purchasing art or artisanal products, it is advisable to appreciate the uniqueness and individuality that these irregularities bring to the item, enhancing its value and character.

  • Please provide photographic proof of return

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at customercare@cāyal.com to request a return along with the order/product number.

4. Refunds

Upon receiving and inspecting the returned item, we will notify you about the status. Refund will be provided in the form of store credit​

5. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a product defect or an error on our part.

8. Cancellation of Orders

Once the payment is made the purchase cannot be reversed

9. Changes to this Policy

We reserve the right to make changes to this Return, Exchange, and Refund Policy at any time. Any changes will be posted on our website.

10. Contact Information

If you have any questions or concerns about our return, exchange, and refund policy, please contact us

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